RETURN & REFUND POLICY

At LUFENG, we focus on stable quality and clear communication for B2B apparel buyers. This policy explains how returns and quality claims are handled for custom and wholesale orders.

THE IMPORTANCE OF SAMPLES

We strongly encourage buyers to request samples before bulk production. Samples help confirm color, texture, fit, weight, workmanship and overall product direction.

GENERAL POLICY

B2B apparel orders are normally produced according to confirmed samples, buyer instructions or selected styles. Once goods are produced and shipped, returns for preference changes, stock pressure or market changes are not accepted.

CUSTOM & OEM ORDERS

Custom and OEM/ODM orders are manufactured to specific requirements and are non-refundable and non-exchangeable unless a verified functional manufacturing defect is found.

COLOR & PRODUCTION VARIANCES

Small variances in color, texture, weight or hand feel may occur between samples and bulk production. These are common in textile and embroidery production and are considered acceptable within normal tolerance.

CLAIMS PROCESS FOR QUALITY ISSUES

If you receive goods with a verifiable defect or shipment error, please follow this process.

1. 1Notification: Contact us within 7 calendar days after receipt. Late claims may not be accepted.
2. 2Evidence: Include order number, detailed description, clear photos and video evidence.
3. 3Resolution: After verification, we will discuss replacement, repair, credit or other reasonable support.
4. 4Shipping Costs: For verified defective or incorrect goods, shipping responsibility will be handled according to the agreed solution.