PRIVACY POLICY

This Privacy Policy explains how LUFENG collects, uses and protects buyer information submitted through our website, inquiry forms, email, WhatsApp or other business communication channels.

By using this website or submitting an inquiry, you agree that we may process the information needed to respond to your sourcing, sampling, quotation and production requests.

PERSONAL INFORMATION WE COLLECT

We collect information when you fill in forms, request a quotation, contact us by WhatsApp or email, or send product requirements.

TYPES OF PERSONAL INFORMATION WE COLLECT

• Last name and first name
• Company name and job role
• Country or market
• Email address
• Phone number or WhatsApp
• Products interested, quantity, style requirements and project notes
• Files you choose to upload, such as reference pictures, tech packs or artwork

HOW WE USE INFORMATION

We use your information to reply to inquiries, prepare quotations, arrange samples, follow up production, improve buyer service and maintain normal business records.

INFORMATION SHARING

We do not sell buyer information. We may share necessary order information with logistics partners, production partners or service providers only when required to complete your project.

DATA SECURITY

We take reasonable steps to protect inquiry and order information from unauthorized access, misuse or loss.

CONTACT

For privacy questions, please contact us through the website inquiry form or email us at [email protected].